They've made poor Amy's life hell ever since she moved to her new home and job, holding all her stuff for ransom, practically! More inclined to shout obscenities at these people than I can ever remember having been before. If you ever need to move, and I need to move soon, these are people to avoid.
Poor Amy. Hugs. I'm going to go be grumpy now. Or maybe go have cookies sent to her new home. Sigh.